1. Acceptance of Terms

By accessing the Koknand website and purchasing our products, you agree to be bound by these Terms and Conditions, along with our Privacy Policy and other applicable policies.

If you do not agree with any part of the terms, you should not use our website or services.

2. Product Nature and Variations

Koknand products are traditionally prepared and naturally processed. Due to this, minor variations may occur in:

• Color
• Aroma
• Texture
• Thickness/consistency

These are natural characteristics and do not qualify as defects.

3. Pricing and Availability

• All prices are in Indian Rupees (₹) and include applicable taxes unless stated otherwise
• Prices may change without prior notice
• Product availability is subject to stock
• Koknand reserves the right to cancel any order due to pricing errors, stock limitations, or operational issues

4. Order Confirmation and Payment

• Orders are confirmed only after successful payment
• Cash on Delivery availability depends on your pin code and courier serviceability
• You agree to provide accurate and complete information during checkout
• Koknand is not responsible for delivery failures due to incorrect customer details

5. Cancellation Policy

Order cancellation may be accepted only if:

• The order has not been shipped/dispatched

Once the order is dispatched, cancellation requests will not be accepted.

To request cancellation, contact: Koknand2025@gmail.com

6. Intellectual Property Rights

All content on this website including text, images, graphics, branding, logos, design elements, product names, and media is the exclusive property of Koknand.

No content may be copied, reproduced, modified, republished, or distributed without written permission.

7. Limitation of Liability

Koknand shall not be liable for any indirect or incidental damages caused due to:

• Improper usage/storage of products by the customer
• Delay in delivery due to third-party courier issues
• Allergic reactions (customers are advised to check ingredients before consumption)
• External website issues or technical failures

8. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India.
Any disputes shall fall under the jurisdiction of the courts of Jaipur, Rajasthan.

9. Contact Information

For support and queries:

• Support Email: Koknand2025@gmail.com
• Phone/WhatsApp: 9982845556
• Dispatch Address: 83/55 Sector 8, Pratap Nagar, Sanganer, Jaipur, Rajasthan – 302033