1. Dispatch and Order Processing Time

All orders are generally processed and dispatched within 1 to 2 business days (Monday to Friday, excluding public holidays) after payment confirmation.

2. Dispatch / Pickup Address (Parcel Dispatch Location)

All orders are packed and dispatched from:

83/55 Sector 8, Pratap Nagar, Sanganer, Jaipur, Rajasthan – 302033

3. Delivery Coverage

Currently, Koknand delivers across India only.

International shipping is not available at the moment.

4. Estimated Delivery Timelines

Delivery timelines vary based on destination, courier partner, and operational conditions:

• Metro Cities: 3 to 6 business days
• Tier 2 / Tier 3 Cities: 4 to 7 business days
• Remote Locations: May take longer depending on pin code serviceability

These are estimated timelines. Delays may occur due to weather, courier issues, festivals, strikes, or other external factors beyond our control.

5. Shipping Charges

• Free Shipping is available on eligible orders as per current offers displayed on the website.
• If shipping charges apply for any location/order type, they will be shown at checkout before payment.

6. Tracking and Order Updates

After dispatch, you will receive tracking details via SMS and/or email (if provided during checkout).
Tracking may take up to 24 hours to update after dispatch.

7. Delivery Issues

If your package shows “delivered” but you have not received it:

• Please check with family members/security/reception
• If still not found, contact us within 24 hours for assistance

8. Contact for Shipping Support

For any shipping or tracking support, contact:

• Support Email: Koknand2025@gmail.com
• Phone/WhatsApp: 9982845556