Privacy Policy

1. Introduction

Koknand is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, place an order, or interact with us through any communication channel.

By using our website and services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information from you:

a) Personal / Identity Information

When you place an order, create an account, or contact us, you may provide:

  • Full Name
  • Shipping Address
  • Billing Address
  • Email Address
  • Phone Number

b) Transaction and Order Information

When you purchase from Koknand, we collect:

  • Products you purchased
  • Payment status and order value
  • Delivery and shipment details

Note: We do not store your card details or sensitive banking information. Payments are processed securely through authorized third-party payment gateways.

c) Technical and Device Information

When you browse our website, we may automatically collect:

  • IP address
  • Browser type and device information
  • Time zone and location approximation
  • Website usage patterns (pages visited, time spent, interactions)

d) Communication Data

If you contact us through email, WhatsApp, or phone, we may store:

  • Your messages
  • Support tickets and query history
  • Responses provided by our team

3. How We Use Your Information

We use your personal data for the following purposes:

  • To process and fulfill your order, including dispatch and delivery
  • To verify transactions and manage payments
  • To provide customer support and respond to queries
  • To share order updates, tracking details, and delivery-related information
  • To improve product quality, customer experience, and website performance
  • To send promotional communication (only if you opt-in, and you can opt-out anytime)
  • To protect against fraud, unauthorized activity, and misuse of our website

4. Sharing and Disclosure of Information

Koknand does not sell, rent, or trade your personal information to third parties.

We may share limited data only when necessary for operations, such as:

  • Payment gateway providers (to process payments)
  • Courier and logistics partners (to deliver your orders)
  • Technology and website service providers (for website performance and security)
  • Government authorities if required by law, legal notice, or valid order

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website performance and browsing experience
  • Save your cart and preferences
  • Analyze traffic patterns and user interaction

You can disable cookies through your browser settings, but certain website features may not work properly.

6. Data Security

We follow industry-standard security measures to protect your data. These include:

  • SSL encryption for secure browsing and payments
  • Secure servers and restricted access
  • Limited access to customer data by authorized staff only

While we take strong precautions, no online system is 100% secure. Koknand cannot guarantee complete security of information shared online, but we always strive to protect it.

7. Data Retention

We retain personal data only as long as needed for:

  • Order fulfillment
  • Legal compliance
  • Tax and invoicing requirements
  • Customer service and dispute resolution

8. Your Rights

You have the right to:

  • Request access to your personal data
  • Ask for correction of incorrect or outdated information
  • Request deletion of your data (subject to legal requirements)
  • Opt out from marketing communication anytime

9. Contact Details

For privacy-related queries, you can contact us at:

  • Support Email: Koknand2025@gmail.com

Phone/WhatsApp: 9982845556